How we collect, use, and protect your information.
New Spirit Health & Wellness (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website newspirithealth.com (the “Site”) or otherwise interact with us.
By accessing or using the Site, you consent to the practices described in this policy.
Information We Collect
We may collect and process the following categories of information:
a. Information You Provide Directly
Name
Email address
Phone number
Address (if applicable)
Medical or health details you voluntarily share (symptoms, medical history)
Payment or billing information (where applicable)
Other communications or messages you send via contact forms, email, chat, or app
b. Automatically Collected Information
IP address
Browser type and version
Device type and operating system
Pages you visit on the Site, time spent, and navigation paths
Referral source (how you arrived at the Site)
Cookies, web beacons, and similar tracking technologies
How We Use Your Information
We use your personal data for various purposes, including but not limited to:
To respond to your inquiries, messages, or contact requests
To schedule appointments, send reminders, or manage your care
To communicate with you (email, SMS, calls)
To improve our services, site content, and user experience
For analytics and site monitoring
To comply with legal obligations or respond to lawful requests
Legal Basis for Processing (where applicable)
For users in jurisdictions requiring a legal basis for data processing (for example, under GDPR):
Consent: When you explicitly agree (e.g. by submitting a form)
Contractual necessity: To carry out the appointment / treatment contract
Legitimate interest: To improve and maintain our site, to prevent abuse, fraud
Compliance with law: When required by laws, regulations, or legal process
Disclosure & Sharing of Information
We do not sell your personal data to third parties. We may share your data under certain circumstances:
With third-party service providers / vendors who assist us (hosting, emailing, analytics) under confidentiality obligations
When required by law, regulation, or court order
To protect our rights, safety, or the rights of others
With your consent
When sharing, we generally limit what is shared and require that the recipient has appropriate safeguards.
Cookies & Tracking Technologies
We and third parties use cookies, web beacons, and similar technologies to collect usage information. This helps with:
Recognizing your device
Analyzing site traffic and patterns
Enabling certain features (e.g. forms, login sessions)
You can control cookie preferences via your browser or device settings. Disabling certain cookies may affect site functionality.
Data Security & Retention
We implement administrative, technical, and physical safeguards to protect your data from unauthorized access, loss, or alteration.
We restrict internal access to only those staff who need it for their work.
We retain personal data only as long as necessary to fulfill the purposes in this policy or as required by law.
Once no longer needed, information is securely deleted or anonymized.
Your Rights & Choices
Depending on your jurisdiction, you may have rights such as:
The right to access or receive a copy of your personal data
The right to correct or update inaccurate or incomplete data
The right to request deletion or erasure (“right to be forgotten”)
The right to object to or restrict processing
The right to withdraw consent (if processing is based on consent)
The right to lodge a complaint with a data protection authority
To exercise any of these rights, contact us using the details below.
Children’s Privacy
The Site is not directed at children under 13 (or applicable legal age in your location). We do not knowingly collect information from minors. If you believe we collected data from a child without parental consent, contact us and we will delete it.
Changes to this Privacy Policy
We reserve the right to modify this policy at any time. We will post the revised version here and update the “Effective Date.” We encourage you to check this page periodically to stay informed.
Contact Us
If you have questions, concerns, or requests about this Privacy Policy, or wish to exercise data rights, you may contact:
